Terms and Conditions

BOOKING TERMS AND CONDITIONS

GUARANTEE POLICY

A valid credit card is required at the time of booking and either a deposit of one night’s accommodation or full pre-payment will be taken, depending on the rate chosen.

RATES AND PROMOTIONS POLICY

Subject to availability. Blackout dates may apply. Promotions cannot be combined and promotional rates are displayed with all discounts applied. Promotions apply to new bookings only.

BOOKING CHANGES POLICY

Rates are subject to change & we reserve the right to change your accommodation should we need to. Except where special arrangements have been made with us, specific SUITE or room names or numbers are not provided to you prior to your arrival.

CHECK IN & CHECK OUT POLICY

You may check-in at any time from 3.00pm on the scheduled day of arrival. On the day of departure we kindly ask you to vacate your rooms by 11.00am. Late check-out after this time can be requested, subject to availability, and may be charged at an hourly rate at our discretion. We would be more than happy to look after your luggage if you wish to extend your day of arrival or departure.

CANCELLATION POLICY

A valid payment card must be provided at the time of reservation. Cancellations within your rates stated cancellation period will be charged the balance of the reservation. Each rate booked has individual T&C’s which are laid out below.

NO SHOWS POLICY

All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 11.59pm on the scheduled date of arrival unless otherwise agreed directly with the hotel. The hotel may change these standard terms and conditions in relation to certain promotions and times of the year. No Shows will be charged the balance of the reservation.

DOGS POLICY

We are a dog friendly hotel and have dog friendly guest rooms throughout. A charge of £25 per dog, per night applies. They must be supervised and kept under control at all times and any damage or disruption to other guests will be charged.

FAMILIES POLICY

We welcome children of all ages and cots, extra beds or sofa beds can be arranged in certain rooms at an additional charge. Guests under the age of 18 may only be registered and checked in to the hotel if accompanied by an adult.

PARKING POLICY

There are a number of parking spaces available in front of the hotel, please let us know if you intend to bring a car. There are a few car parks in the village of Comrie as well. You may pull up outside the main entrance and unload before finding a space, if there is not an obvious one in sight.

WI-FI POLICY

Complimentary high-speed Wi-Fi is available throughout the hotel, through sign up or linking of social media

SMOKING POLICY

Please note that The Royal Hotel is a non-smoking hotel. Clients failing to adhere to this condition may incur a charge of £250.

DAMAGES POLICY

In the event of any damage or loss to the contents of your room, including stains to any of the soft furnishings, carpets and rugs we reserve the right to charge the credit or debit card used to book your reservation with either the full cost of repairing/cleaning such item(s) or if this is not possible the cost for the replacement item.

GROUPS POLICY

The hotel considers a group any booking of more than 6 rooms or more booked during the same dates and for the same purpose. Therefore any booking for 6 rooms or more will be subject to the group conditions of deposit and cancellation policies. The hotel reserves the right to wave the group policy on certain occasions, at the discretion of the General Manager, otherwise the reservations would constitute a group of 6 rooms or more when travelling together; and will request the parties to book under the conditions of a group. Conditions: Payment must be made by one individual payer, following a schedule of deposits and the accommodation will be submitted to a special date for cancellation.

BEST FLEXIBLE RATE POLICY

CANCELLATION POLICY

A valid payment card must be provided at the time of reservation.
A deposit equal to the first night will be taken at the time of booking.
Cancellations can be made without charge to your reservation up to 14 days prior to your arrival, after which point the deposit of the first night will be non-refundable, but can be used as credit towards future dates at our discretion.
Cancellations within 48 hours will be charged the balance of the reservation.
No Shows will be charged the balance of the reservation.

EARLY BIRD RATE POLICY

CANCELLATION POLICY

A valid payment card must be provided at the time of reservation.
Full pre-payment is required at the time of booking.
This rate is non-refundable and non-transferable.

prior to the date of arrival and is non-refundable and non-transferable.

Website Terms & Conditions of Use

Effective Date: 20 October 2024

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Thank you for visiting https://www.royalhotel.co.uk (the “Site”) These terms and conditions, together with any documents referred to within (the “Terms”) govern the use of our Site.

By using our Site, you agree to comply with these Terms.

1 ACCESS TO OUR SITE
1.1 We permit access to our Site to you on a temporary basis, and we reserve the right to withdraw your access or amend the content we provide on our Site without notice. We will not be liable if for any reason our Site and content is unavailable at any time or for any period.

1.2 From time to time, we may restrict access to some parts of our Site, or our entire Site.

1.3 Where we handle your personal data we will only do so in accordance with our privacy policy.

1.4 Your right to access and use the Site will be terminated immediately if you breach any of these Terms.

2 USE OF OUR SITE CONTENT
2.1 We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are subject to copyright and are protected by worldwide intellectual property laws. All such rights are reserved.

2.2 You may print off one copy, and may download extracts, of any page(s) from our Site solely for the purposes of evaluating our products and services for your own internal business purposes, on the basis no content is modified in any way and any proprietary notices are not removed.

3 INFORMATION ON THIS SITE
3.1 The content on our Site (including any links to other sites and resources) is provided “as is” for general information only. It is not intended to amount to advice on which you should rely.

3.2 Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

3.3 We are not responsible for any content which is not published by us and have no control over content of any third party sites or resources linked to our Site.

4 USER-GENERATED CONTENT
4.1 Our Site may include information and materials uploaded by other users of the Site. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.

4.2 Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but by providing content to the Site, you are granting us and other users free of charge permission to use that content for the purposes that it is provided, including publishing the content on the Site and as otherwise permitted in accordance with these Terms.

4.3 You are solely responsible for securing and backing up your content.

4.4 We also have the right to disclose your identity to any regulator or third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

4.5 We reserve the right, but have no obligation, to reject or remove any content that does not comply with these Terms.

5 CONDUCT OF USERS
5.1 You acknowledge that you are solely responsible for interactions with other users of this Site (if any), and that you are solely responsible for all content you publish or post to this Site or transmit to other users of this Site.

5.2 You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

5.3 You agree not to post, distribute or reproduce in any way any copyright material, trademarks or other proprietary information without obtaining the prior consent of the owner of such proprietary rights.

5.4 You will not submit any content that contains offensive, obscene or otherwise unlawful references, offensive language, or other material that we may consider could bring us or the Site into disrepute.

5.5 You agree not to transmit any chain letters, spam letters, or junk email to other users, and not to participate in mischievous or malicious behaviour which causes damage or may cause damage to us or this Site or any of the computer systems on which this Site resides.

5.6 You agree not to knowingly introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Site, the server on which this Site is stored or any server, computer or database connected to this Site. You must not attack this Site via a denial-of-service attack or a distributed denial-of-service attack.

6 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
6.1 Nothing in these Terms excludes or limits our liability to you for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation and where it would otherwise be unlawful to do so.

6.2 Subject to the foregoing, we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it and will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

6.2.1.1 use of, or inability to use, our Site; or

6.2.1.2 use of or reliance on any content displayed on our Site.

6.3 In particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

6.4 We do not guarantee that our Site will be secure or free from bugs or viruses. You should use your own virus protection software.

7 CHANGES TO THE SITE AND THESE TERMS
7.1 We may update and change our Site from time to time to reflect changes to our services, our users’ needs, changes in the law, regulatory requirements and our business priorities, which may also require changes to these Terms. Every time you wish to use this Site, please check these Terms to ensure you understand the terms that apply at that time.

8 APPLICABLE LAW
8.1 These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

8.2 The choice of governing law in clause 8.1 above shall not restrict you of any protections you are granted by law in the country you are from.

To contact us, please email [email protected].

20 October 2024

c/o The Royal Hotel
Comrie
Perthshire
PH6 2LT
Scotland